Lovatoo Return Policy

Return Conditions and Process:

1. Return Request Time: Customers are required to submit a return request within 30 days of receiving the merchandise.

2. Shipping Responsibility: Customers are responsible for all shipping costs associated with the return.

3. Return Address: Please return the merchandise to the following address:
720 S Colorado Blvd, Ste 1200N,Denver,CO,Colorado,80246.

4. Return Conditions:
– The item must be in its original, unused, undamaged, and unmodified condition.
– Include the order number and detailed information from the original purchase.
– Certain customized or special orders may not be eligible for return; please contact customer service for more information.

5.Cancellation Policy

Cancellation before order processing:

You can cancel your order at any time before it is shipped. Please contact our customer service team as soon as possible with the order number and reason for cancellation.

If the order has not yet been shipped, we will cancel your order immediately upon receiving your cancellation request and refund the full amount.

Cancellation after order is shipped:

If the order has already been shipped, you will not be able to cancel the order. At this time, you need to return the item in accordance with our return policy, and we will process your refund after receiving the returned item.

Return Process:

Submit a Return: Please submit your return request through our website or customer service channels, providing the order number and relevant information.

Confirmation: We will contact you shortly after receiving your return request to confirm.

Refund Processing: Once the returned item is received and inspected, we will process your refund within 7 business days.

U.S. Customer Service Hotline: (+1)3324002065.
Customer Service Email:[email protected].

If you have any questions or need further assistance, please feel free to contact our customer service team.